Refund Policy of Unity Tram

Effective Date: 14-10-2025

1. Introduction

At Unity Tram, we are committed to providing excellent travel services and ensuring a seamless booking experience. This Refund Policy explains the procedures and conditions regarding refunds for bookings made through our agency.

2. General Conditions for Refunds

Refund requests must be submitted in writing to our customer support team at info@unitytram.com.

All refund requests are subject to the terms and conditions of the specific service providers involved in your booking (hotels, airlines, transportation, etc.).

The timing and amount of any refund depend on the processing times and policies of these service providers.

3. Cancellations by the Customer

Customers wishing to cancel a booking must notify us in writing as soon as possible.

Refunds for cancellations will be processed according to the policies of the respective service providers.

Any cancellation fees charged by the service providers will be deducted from the refund.

4. Changes to Bookings

Requests to modify bookings are subject to availability and may incur additional charges.

If a booking change results in cancellation of the original booking, the cancellation policy outlined above will apply.

5. Cancellations by Service Providers

In the event that a service provider (airline, hotel, tour operator) cancels your booking, we will assist you in obtaining a full refund from the provider.

Unity Tram is not liable for any additional expenses incurred due to such cancellations.

6. Non-Refundable Items

Certain services may be non-refundable, including but not limited to:

Special promotional fares or discounted packages

Certain travel insurance policies

Bookings made through third-party providers

7. Processing Time for Refunds

Once a refund is approved, please allow 7–14 business days for processing to your original payment method.

Processing times may vary depending on your bank or payment provider.

8. Contact Us

For any questions or concerns regarding refunds, please contact:

Unity Tram
📍 Address: C-139 Ganga Vihar, Gokul Puri, Delhi-110094
📧 Email: Unitytram@gmail.com
📞 Phone: +91-8010207346